At NJ Salon Furniture, we prioritize your satisfaction and strive to deliver high-quality salon furniture and equipment with exceptional service. However, if for any reason you’re not completely satisfied with your purchase, our return and refund policy is here to assist you.

✅ Return Eligibility

We accept returns under the following conditions:

• The item is unused, unassembled, and in its original packaging

• The return request is made within 7 days of delivery

• The product was not customized (custom-made or personalized products are non-returnable unless defective)

• The item is damaged, defective, or significantly different from its description upon delivery

To initiate a return, please contact us at [your support email] or call [your contact number] with your order details and photos of the product (if damaged/defective).

📦 Return Process

1. Email or WhatsApp our support team with your order number and reason for return

2. We’ll review and approve your return request (if eligible)

3. Once approved, you must securely pack the product in original packaging

4. Our logistics partner will pick it up or guide you for self-shipping

5. Returned products are inspected at our warehouse before issuing a refund

Note: Return shipping charges will be borne by the customer unless the product is damaged or incorrect.

💰 Refund Policy

• Refunds are processed within 7–10 working days after product inspection

• The refund will be issued to the original payment method (Bank transfer, UPI, Credit/Debit card, etc.)

• In case of prepaid orders with discounts, the refund will be calculated after adjusting applicable offers

❌ Non-Returnable Items

• Customized furniture or made-to-order products

• Assembled or used items

• Products returned without original packaging or missing parts